Frequently Asked Questions
Email marketing confuses most people. We get it. There's a lot of noise out there, and sorting through it all takes forever. That's why we've put together the stuff people actually ask us. No corporate jargon. Just straight answers about how we work.
We build email campaigns that actually work. Not the kind that get deleted instantly. We handle everything: strategy, design, copywriting, list management, testing. Some clients want us to just execute their vision. Others come to us with nothing and we build from scratch. We're flexible that way. The goal's always the same though—getting your emails opened and getting results.
No fixed pricing. We don't believe in one-size-fits-all packages. A 12-person startup needs something different than a 200-person company. We'll talk about your list size, campaign frequency, what you're trying to achieve, and build a proposal that makes sense. Then we quote it. Takes about a week to scope things properly. Prices typically range anywhere from 800 to 5,000 euros monthly.
First campaign goes live in 2-3 weeks after we start. But real results? That takes patience. You'll see open rate data and click-through metrics immediately. Revenue impact usually shows up in weeks 4-6 once we've tested subject lines, send times, and audience segments. Some clients see improvement in 14 days. Others need 8 weeks. It depends on your list quality and offer.
We optimize obsessively. That's literally our job. If something isn't working, we change it—different subject lines, different content angles, different segments. We test constantly. Here's the thing though: if your list is dead or your offer is weak, no email agency can fix that. We're honest about what's possible. We'll tell you straight if the problem isn't the emails.
We're based in Alicante, but we work across Spain and beyond. Have clients in Barcelona, Madrid, Portugal. Time zones aren't a problem for async communication. We understand GDPR compliance for EU campaigns, which matters. If you're sending across borders, tell us where. We'll make sure everything's legal and deliverability is solid.
Email's our thing, so we're good with it. Call us too—we answer phones. +34 192 839 212. Or hit us up at [email protected]. We do monthly check-ins with all clients. Some want weekly updates. Some want quarterly reviews. We work around what you need. Slack integration available for clients who want that.
Probably, yeah. We integrate with Mailchimp, Klaviyo, HubSpot, Brevo, Constantcontact. Using something weird? We'll figure it out. Most platforms have APIs or plugins. Worst case, we build workarounds. Sometimes switching platforms is smarter anyway—we'll tell you if that's the move.
No long-term contracts required. Month-to-month works fine. Some clients sign on for 6 months because they know they're serious about this. That's rare though. Most start with 3 months to test the waters. After that, they either stick around or they don't. We're confident enough not to force anyone into a deal.